MEDI-LINKS

Driver helping a passenger off the van

A NEW TRANSPORTATION SERVICE CONNECTING LAKE COUNTY RESIDENTS WITH MEDICAL PROVIDERS IN DEER PARK/ST. HELENA, NAPA, SANTA ROSA, UKIAH, & WILLITS

Many Lake County residents are referred outside the county for specialized medical care.  Santa Rosa is one of the main places to which people are referred.  For those who lack transportation, this presents a significant challenge since there is no easy way to get there from Lake County.

Medi-Links has been developed as a shared ride service to provide non-emergency medical transportation to Deer Park/St. Helena, Napa, Santa Rosa, Ukiah, and Willits.  Service is available Monday through Friday.

HOW TO USE MEDI-LINKS

ADVANCE RESERVATIONS are required and must be made at least 24 hours prior to the appointment date/time. Reservations can be made 5 days per week (Monday thru Friday), 8:00 am to 4:00 pm.

When making appointments, please as your doctor or medical facility for an estimate of how long your appointment may take. This will help with scheduling.

FOR RESERVATIONS, CALL 995-3330

FARES: $10 one-way.  $20 round trip.  If needed, a personal assistant may ride at no charge.  Fares may be paid in advance with a credit or debit card.  Otherwise, cash payment is due at boarding.

PICKUP: Passengers are expected to be ready to board at the scheduled time/location.  The driver will wait a maximum of 5 minutes past the scheduled departure time.  No-shows may jeopardize eligibility or future trips.

PICKUP LOCATIONS:

Sutter Lakeside Hospital

Lakeview Clinic

Lakeport Senior Center

Kelseyville Senior Center

Lucerne Senior Center

Lucerne Community Clinic

Live Oak Senior Center

Highland Senior Center

Adventist Health Family Clinic

Adventist Health Clearlake Hospital

Lake Transit Authority

Middletown Senior Center

Driver unloading a passenger from the Medi-Links van

When needed, it may also be possible to arrange curbside pickup at other locations.  These will be arranged on an individual basis.

Schedules will be tailored to accommodate the specific trips requests on a given day.  The goal will be to arrive and depart from Santa Rosa as close as possible to the appointment time(s) while minimizing transportation time to & from each location.  Bus will only stop at pick-up points where riders have scheduled a stop.  No additional stops are allowed.

CANCELLATIONS must be made at least 24 hours prior to your scheduled reservation.

Medi-Links vehicles are comfortable, soft-sprung, lift-equipped, and ADA compliant.

Medi-Links vehicles are comfortable, soft-sprung, lift-equipped, and ADA-compliant.