MEDI-LINKS

Driver helping a passenger off the van

A NEW TRANSPORTATION SERVICE CONNECTING LAKE COUNTY RESIDENTS WITH MEDICAL PROVIDERS IN SANTA ROSA

Many Lake County residents are referred outside the county for specialized medical care.  Santa Rosa is one of the main places to which people are referred.  For those who lack transportation, this presents a significant challenge since there is no easy way to get there from Lake County.

Medi-Links has been developed as a shared ride service to provide non-emergency medical transportation to Santa Rosa.  Service is available Monday through Friday.

HOW TO USE MEDI-LINKS

ADVANCE RESERVATIONS are required and must be made by 5:00 pm on the previous Wednesday.  Reservations can be booked 5 days per week (Monday thru Friday), 8:00 am to 4:00 pm.

Ask your provider (Lake County and/or Santa Rosa) for an appointment between 10:00 am and 2:00 pm.  It may be possible to accommodate appointments outside this window depending on other scheduled appointments as well as driver availability.  Also, please ask you doctor or medical facility for an estimate of how long your appointment may last.

FOR RESERVATIONS, CALL 995-3330

FARES: $10 one-way.  $20 round trip.  If needed, a personal assistant may ride at no charge.  Fares may be paid in advance with a credit or debit card.  Otherwise, cash payment is due at boarding.

PICKUP: Passengers are expected to be ready to board at the scheduled time/location.  The driver will wait a maximum of 5 minutes past the scheduled departure time.  No-shows may jeopardize eligibility or future trips.

PICKUP LOCATIONS:

Sutter Lakeside Hospital

Lakeview Clinic

Lakeport Senior Center

Kelseyville Senior Center

Lucerne Senior Center

Lucerne Community Clinic

Live Oak Senior Center

Highland Senior Center

Adventist Health Family Clinic

Adventist Health Clearlake Hospital

Lake Transit Authority

Middletown Senior Center

Driver unloading a passenger from the Medi-Links van

Schedules will be tailored to accommodate the specific trips requests on a given day.  The goal will be to arrive and depart from Santa Rosa as close as possible to the “appointment window” while minimizing transportation time to & from each location.  Bus will only stop at pick-up points where riders have scheduled a stop.  No additional stops are allowed.

CANCELLATIONS must be made at least 24 hours prior to your scheduled reservation.

Medi-Links vehicles are comfortable, soft-sprung, lift-equipped, and ADA compliant.

Medi-Links vehicles are comfortable, soft-sprung, lift-equipped, and ADA-compliant.